We guarantee that all of the coins you buy at G&G Jewellery are authentic from their original mint.
Our commitment to our client’s satisfaction is very important to us; therefore, if you have any questions or concerns about any items that you have purchased please contact us and we will do our very best to accommodate your questions and concerns.
Feel free to contact us about any questions on jewellery and watch repairs that you have to be done.
You can come into our store and we will accurately measure your finger and check to see what karate gold your ring is to distinguish the price it will be to size your ring. Many times we can size a ring on the spot if you come during the week from Monday to Friday 9:30am to 5:30pm. If you cannot come in during the week you have the option of dropping your ring off Saturday or Sunday to get it sized by noon on Monday.
- Soldering a chain
- Ring sizing, up or down in size
- Cleaning and polishing
- Shortening a chain or bracelet
- Adding a new clasp to a chain or bracelet
- Changing or replacing small stones in a ring (if we have the stone in stock)
- Tightening stones in rings or pendants
Some additional jewellery repairs or and not limited to:
- Re tipping or repairing the claws that hold in your stone
- Replacing any missing stones in most types of jewellery
- Rhodium plating
- Re setting stones
This is just a small list of repairs that we offer, please feel free to contact us if you are wondering if we can assist your needs.
- We do not return rings that have been sized already.
- The coins must be in their original package and the coins themselves must not be tampered with.
- The item will have to be returned to us at the customers expense and we will not refund the shipping and handling or duty costs (see questions 14 and 15)
- If you have purchased this item over the phone or online please notify us within 24 hours of receiving the purchase to let us know that you will be returning the item.
- If the item you have purchased is a gift and there might be a chance that you will have to exchange or return the item, please notify us at point of sale so that we can make a note on your receipt.
- The item must be returned unworn
Once we receive the item and all of the above conditions have been met, we will issue the return/ exchange in the currency that it was purchased. If you are returning an item that you had on lay away then the deposited money is non-refundable. We will be happy to give you a store credit for the money that was deposited.
- Taxes are charged according to the Ontario guidelines.
- CDN All Prices are charged in Canadian Dollar currency.
- We reserve the right to refuse a credit card
- Please do not send cash in the mail, we will not be held responsible for any lost or stolen cash in transit to our store.
Canada & USA Shipping
All purchases that are made over the phone or online are subject to shipping charges according to UPS, Federal Express or Canada Post rates. The rates also depend on how fast you would like to receive your package. If you are ordering from outside of Canada you may be subject to brokerage and duty fees. You will be notified of all shipping charges before we ship them out; items subject to duty will be charged when you receive your item.
- We will ship your purchase to your PayPal address.
- Due to the nature of our products and the higher value we always ship UPS, FED EX or Canada Post expedited with tracking unless otherwise stated in the items description or requested by the customer.
- If you choose to have your item shipped without a tracking number for a cheaper rate you are then taking all of the responsibility of the item into your own hands once the item is shipped and leaves our store.
- Shipping from Canada to USA with tracking will take 4-10 business days
- Some orders may take longer due to possible delays at customs. If you need your item by a certain date please let me know and we can calculate a quicker shipping option for you.
- You are responsible for any taxes or duties incurred upon delivery outside of Canada.
G&G Jewellery and Coins Ships worldwide. Our standard shipping price for worldwide outside of CAN and USA is $40. Please message us for shipping options. Prices might be lower than $40 depending on time frame and country that you live in.
If you are interested in an item and you live outside of North America please contact us the for exact shipping prices. Items outside of North America if shipped at this rate of $40 VIA surface can take up to 3 months to ship at this price ($40) depending on where you live (for example when shipping to China). If you need this item quicker please let us know. We can calculate the cost depending on where you live and how quickly you would like to receive the item and have them shipped VIA air.
International shipments can take more time due to international customs inspections.